6 months ago we sold a 2009 BMW 318i which we had acquired following an engine failure. After repairing the car it was snapped up quickly, partly I suspect due to the offer of a 12 month warranty.
This month the car came back to us with an intermittent misfire. Evidence pointed towards a slightly bent valve and so we bit the bullet and arranged a new, fully re-manufactured cylinder head and associated ancillaries.
This process got me to thinking about the less scrupulous motor traders who disown faults which occur after purchase, or those who sell ‘off the shelf’ warranties (always marketed with titles such as GOLD or Platinum or VIP), but which have enough exclusions to mean they rarely pay out.
We see so many people who have been let down after buying a car from dealer, and who did not know what protections exist for them since September 2015.
The Consumer Rights Act (2015) effectively introduces a 30-day Right to Reject for consumers when a purchase is of unsatisfactory quality, not fit for purpose or not as described, and when it has been bought from a trader.
It is becoming more common then for people to buy their used car, and then drive it straight to a specialist to have the vehicle examined with a view to identifying latent defects within the magic 30 day period. We certainly do many more ‘new car inspections’ than ever before.
So when you next buy a used car, flex your consumer muscle and ask a specialist to check the vehicle over to ensure that you know if your car is hiding an unwelcome and potentially expensive secret.
Each year here at Peter Van Der Veer BMW we pick up the pieces of previous repair work which has been undertaken (presumably) with the best intentions but without the prerequisite skill for the task at hand.
At least once a week we get a telephone call from a prospective customer asking us for a comparison quote for a replacement part. A part they have been told needs replacing because, in many cases, a mechanic has plugged in their magic diagnosis machine and after a little witchcraft the machine has announced that the Diesel Particulate Filter is faulty, or perhaps it is the fuel rail or some other component. Continue reading “Between the lines…”
One of the first jobs I was ever shown by Peter when I started here was making replacement copper brake pipes. It is a bit of an art form, especially when some of the old ones come off in multiple pieces. Among my many learning mistakes was forgetting to put the unions on before making the flanged ends on the pipes… Continue reading “When the pupil becomes the teacher…”
Recently we had the dubious pleasure of cleaning out the entire coolant and oil system after a customers BMW 525d M-Sport (E61) burst an oil cooler and the component liquids combined to form a mayonnaise like sludge. It was one of the worst examples we had ever seen. However, coolant in the oil is relatively common in combustion engine breakdowns. Continue reading “The wrong kind of fuel consumption…”
Sometimes it is easy to forget that Peter’s first language is not English. His language skills are impeccable and his technical language more accomplished than most natives. His Mother Tongue is Fresian, and he speaks Dutch, German and English fluently (I’m sure there are others too). However, occasionally he can miss the idiosyncrasies of English. Continue reading “Lost in translation…”
Modern day vehicle diagnosis is a minefield. Just ask any Old School mechanic and with a tear in their eye and a faraway look on their face they’ll talk about points and carburetors and grease nipples.
Peter Van Der Veer has developed quite a reputation during his 15 or so years working with BMW cars. His workshop is the “go to” place for factory quality retro-fits, complicated electrical diagnosis work, M-Power, Alpina and classic BMW maintenance, engine rebuilds and of course… Continue reading “Welcome to the Peter Van Der Veer BMW (& Mini) blog”